Press release | Fedasil launches website for asylum seekers

Press release | Fedasil launches website for asylum seekers

Fedasil launches the new information platform The mobile website provides applicants for international protection (asylum seekers) in Belgium with reliable information in 12 languages, 8 of which include an audio version.

The information platform is a custom-developed mobile website that provides asylum seekers in Belgium with objective, correct and reliable information. The website was developed with the aid of numerous internal and external experts and was tested on the target group and with first-line staff.

 The information on is available in 12 languages: Dutch, French, English, Arabic, Farsi, Pashto, Russian, Spanish, Albanian, Turkish, Somali and Tigrinya. 8 of these languages also include an audio version. There are 8 main themes: asylum and procedure, accommodation, living in Belgium, return, work, unaccompanied minors, health and learn. The website is only available in Belgium.

Gonzalo Vargas Llosa, UNHCR Regional Representative for Western Europe, welcomes the initiative of Fedasil:

Clear and concise information in a language that the applicant for international protection truly understands, is an essential guarantee for effective access to the asylum procedure and reception. The audio component of this infotool is particularly to be welcomed, as it makes the information accessible to more vulnerable refugees.  

With this new mobile-first website, Fedasil is fulfilling its legal obligation to inform asylum seekers in Belgium. By providing objective and correct information, we are seeking to help the asylum seekers to make reasoned choices about their future and to offer a counterweight to incorrect narratives from unreliable sources.

It is also a handy and useful tool for all of Fedasil's first-line staff and its partners, in their daily contact with the target group.

We cordially invite you to discover

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About Fedasil

At Fedasil, we take care of the reception of applicants for international protection (asylum) and ensure the quality and conformity of the different reception structures.

Fedasil Head Office
Rue des Chartreux 21
1000 Brussels